The connected camera can only be deleted from within the App. Q: Why is the camera still in the app after resetting.Ī: The reset device only resets the network configuration of the camera, but does not change the configuration in the App. Confirm the SD card is formatted as FAT32. Q: How to use image streaming via Amazon Alexa or Google Assistant?Ī: Amazon Alexa: Make sure that you use a Fire TV streaming device when you wish to stream images from the Woox camera connected to Alexa to a monitor or TV.Ī: Google Assistant: Make sure that you use a Chromecast streaming device when you wish to stream images from the Woox camera connected to Google Assistant to a monitor or TV.Ī: It is recommended to plug in the SD card with the device powered down. Q: Alexa or Google Assistant can not find the Smart Camera.Ī: Please try to disable Woox home skill and enable it again Q: Smart Camera shows offline, how to resolve?Ī: Please remove the Camera from the app and set it up again. The connection is one time only, after you can use any other network on your Phone or tablet to connect and control your Woox devices. This product only supports a 2.4 GHz WiFi router, please make sure you use a 2.4 GHz WiFi router once connecting and make sure that your mobile Phone or tablet on which the Woox Home app is running also is connected this 2.4GHz WiFi network. Notifications for the use of this device!
Q: Why don't I get the notifications with my mobile phone app ?Ī: Confirm that the app is active on the phone and the relevant reminder function is open Message notifications and confirmation of the mobile telephone system are on. Q: How do I set the product on a different router?Ī: First remove the product from the app settings, then perform a reset on the product, connect your phone to the new router and restart the app to add the product to the new connection. Q: Why do I still see the device in the app after I have reset?Ī: The reset device function only resets the network configuration of the product but cannot change the configuration in the app, removing the product in the app will make the device disappear.
Q: The device cannot be used properly, what is the reason for this?Ī: Check if the network is normal, you can place the product closer to the router, and if that doesn't work, it is recommended to reset the device and re-add it to the app.
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